Warranty Information
One of our goals in starting and running West Coast Auto Enthusiasts was to provide support throughout our customer’s ownership of the car. One of the ways we are doing that is to provide companies we have done research on and have personal experience with. There may be no more important area than the aftermarket service contract. Providing reliable, trustworthy and legitimate Extended Contract companies has been an important part of our business and is something we take serious.
When choosing a Warranty company, there are so many choices and coverages, it can be a daunting process trying to get the right product. In an effort to relieve some of the stress, we have done extensive research about coverages, companies, ratings and ease of use, coming up with a few exclusive companies we can trust. We have learned a lot and have years of experience we hope can be helpful in providing the best company and product for your vehicle. Think of the extended warranty as being similar to used car dealers, there are some good ones and a lot of not so good ones, it is just a matter of knowing the difference. There are 2 things to keep in mind in order for your claim to be processed smoothly, your repair facility will always need to get approval prior to repairs and you need to maintain your vehicle service by factory standards or better.
We offer contracts from 2 companies, please take some time to review them, if you have questions about the company or their coverage, please contact us for more information. Please also remember, in the event of a claim, it is not a process you have to go through alone. If you have questions about what you are being told or about a claim, we can help sort things out and have local reps to get involved when needed.
RoadVantage RoadVantage was founded in 2011 and has been a leader in the warranty product industry for both products and customer service since. They are designed for the cars we carry and have been a great company from both a repair facility and the customers side of service. They offer a number of solutions for Service Contracts with basically any mileage and time combination available. This is important, it allows us to match the miles driven annually with the time, so they can expire as close to one another as possible. Coverage is available for “Electronics” only, “Cosmetics” as well as 3 levels of stated coverage and of course, “Exclusionary” coverage. They also offer Rental Reimbursement, Travel Reimbursement, Roadside Assistance, and Battery Jumps. Coverage typically comes with a $100 deductible, although a $0 deductible is available. Claims can be handled by any ASE shops, they are also usually accepted at Factory Authorized dealers. We have a local rep in case our customers have questions or require assistance with a claim.
Southwest Southwest has been around since 1985 and has led the industry in a number of improvements and adaptations in the Extended Service contract market. We sell their Standard VSC product along with Xtended Care for higher mileage cars. Coverages include; Towing reimbursement, Emergency Roadside assistance and Rental reimbursement. They are a nice compliment to AUL since they tend to be less expensive on cars with over 50k miles, especially European models. They offer Extended New car Coverage, Exclusionary coverage and 3 other levels including Powertrain. They have a number of deductible options and are welcome at any ASE certified mechanic.
GAP Although we are only able to provide GAP when we finance a car in house, it is becoming an important component of owning a car. We use it primarily when a cars value is at or above book value during the purchase. Typically a car will depreciate faster than you will pay it down. If you are involved in an accident and your car is totaled, you are responsible for the amount of your loan and your insurance will only provide you with the book amount. GAP insurance will cover the difference and is not expensive for what it offers. Please ask us about the coverage if you have questions or want additional information.